Step 1
Describe the problem
Tell the Assistant what is leaking, running, dripping, not filling or not working.
Flow Right Plumbing® AI Assistant
A clearer way to start a plumbing enquiry
The Flow Right Assistant helps you describe what is happening, upload useful photographs and answer a few practical questions before your enquiry is passed to Flow Right Plumbing for review.
How it works
Useful information before a plumber calls back
It is designed to make a domestic plumbing enquiry easier to understand, not to replace a professional inspection or make promises before the job has been reviewed.
Step 2
Add photographs
Attach one or more photos if they will help show the fitting, leak, valve or visible fault.
Step 3
Answer useful questions
The Assistant asks practical follow-up questions to build a clearer picture of the job.
Step 4
Send an organised enquiry
Your details and the useful job briefing are passed to Flow Right for a follow-up.
What it can help prepare
A better starting point for everyday plumbing faults
The Assistant is most useful for the practical domestic plumbing work Flow Right regularly reviews: toilets and cisterns, taps, visible leaks, showers, valves, radiator faults, outside taps and hard-water related plumbing problems.
Running, leaking or poorly flushing toilets
Dripping taps and leaking mixer fittings
Leaks under sinks, at joints and around valves
Shower flow, temperature and visible leak faults
Leaking stopcocks, isolation valves and radiator valves
Outside taps and hard-water plumbing questions
Enquiries welcome 24/7
You can send an enquiry whenever it suits you. Visits and scheduled plumbing work are arranged during Flow Right Plumbing's normal working periods, subject to availability.
Questions answered
About the Flow Right Assistant
What can the Flow Right Assistant help with?
It can help customers explain a domestic plumbing problem, ask relevant follow-up questions, collect photographs where available and prepare an organised enquiry for Flow Right Plumbing to review.
Can I upload photographs of my plumbing problem?
Yes. Customers can attach one or more photographs to help describe visible plumbing fittings, leaks or faults. The assistant does not claim to have received or analysed a photograph unless an attachment is genuinely provided in that enquiry.
Does the Assistant give a final diagnosis or fixed price?
No. It helps gather useful information before a qualified review. Availability, diagnosis and any fixed price are confirmed separately by Flow Right Plumbing before a job is booked.
Is the Flow Right Assistant available at any time?
Enquiries can be sent 24 hours a day. Visits and scheduled plumbing work are arranged during Flow Right Plumbing's normal working periods, subject to availability.
Can the Assistant deal with gas or boiler work?
No. Flow Right Plumbing does not undertake gas or boiler work. For a gas smell, suspected gas leak or immediate danger, customers should contact the appropriate emergency service or a suitably qualified gas engineer.