Running cisterns, slow refills, weak flushes, silent leaks and concealed-cistern faults — fixed price, no call-out fee.
Send a photo on WhatsApp for a fast, accurate quote before any visit is booked.
Start with the symptom
You do not need to identify the part yourself. Choose the closest description, take a clear photo if safe, and Flow Right can advise on the sensible next step.
Water continues to run into the pan or the cistern never seems to settle.
Read the running-toilet guideThe flush works, but the cistern takes a long time to refill or does not refill at all.
Read the cistern refill guideThere is no obvious noise, but water level drops or the pan refills between flushes.
Read the silent-leak guideA flush valve, siphon, button or handle mechanism may need diagnosing and replacing.
Read the poor-flush guideA clear photo of the cistern, flush button or the area around the toilet often helps us identify the likely fault and prepare a fixed-price quote before a visit is booked.
Worn fill valve or faulty float — wastes water and pushes up bills. Fixed with a like-for-like replacement.
Syphon or flush valve failure. We replace the mechanism and test the flush before we leave.
Ballcock or fill valve fault. We fit a new valve and adjust the water level correctly.
Failed pan connector or loose fixing. We re-seat the pan, fit a new connector, and re-seal.
Geberit and other wall-hung systems. We access the frame, replace the mechanism, and refit the flush plate.
Supply and fit a new close-coupled or comfort-height toilet, including disposal of the old unit.
Soft-close or standard seats fitted.
No isolation valve under the cistern? We add one so you can isolate the toilet without turning off the whole supply.
Real jobs carried out by our plumber across Ashford and the surrounding villages.





Real customer feedback
Selected genuine excerpts from reviews published on Google.
“Fantastic — on time, loo fixed. Took a lot of work, but it is fixed. It is an old loo. Cannot fault the service. Excellent.”
“Excellent service, arrived when expected and knew exactly how to solve the problem with my Geberit enclosed toilet cistern. Highly recommended.”
“Efficient, knew exactly what to do, provided a quote before attending, very professional yet friendly. Great customer service.”
No call-out fee. No surprises. Just a straightforward fixed price agreed before we visit.
WhatsApp us a photo of the problem. We'll give you a fixed price before booking.
You know the full cost upfront. No call-out fee. No surprises.
A CIPHE-registered plumber carries out the repair, usually within 1–2 days.
Cash, card, or bank transfer. Only once you're happy with the work.
Send a photo on WhatsApp and we'll give you a fixed price before booking a visit.
Fast photo quotes — no call needed.
Serving Ashford, Kennington, Willesborough, Singleton, Mersham, Aldington, Hamstreet, Kingsnorth, Shadoxhurst and surrounding villages.
Flow Right Plumbing® provides toilet repair and replacement services across Ashford and the surrounding villages of Kennington, Willesborough, Singleton, Mersham, Aldington, Hamstreet, Kingsnorth, and Shadoxhurst. Our plumber is a registered member of the Chartered Institute of Plumbing and Heating Engineering (CIPHE/RP) with over 25 years' experience in domestic plumbing repairs.
A constantly running toilet is one of the most common plumbing faults in Ashford homes. In most cases it's caused by a worn syphon, a faulty fill valve, or a failed flap valve — all straightforward repairs that can be quoted from a photo and fixed in a single visit. We carry common replacement parts so most toilet cistern repairs are completed the same day.
For concealed cisterns and wall-hung toilets, we work on Geberit and other in-wall frame systems. These are often left by other plumbers who aren't comfortable accessing the frame — we carry the tools and parts to service them correctly.
For a full toilet replacement in Ashford, we supply and fit a new close-coupled or comfort-height toilet, including removal and disposal of the old unit, a new flexible pan connector, isolation valve, fixing bolts, and silicone sealant.
Every toilet repair job in Ashford is quoted at a fixed price before we visit. No call-out fee. Payment on completion only.
We carry out this work across Ashford and the surrounding villages in Kent. Click your area for local information.
Common Questions
No. Flow Right Plumbing does not charge a call-out fee. You receive a fixed price before we visit, so there are no surprises when the job is done.
Yes, this is one of the most common jobs we carry out. A running toilet is usually caused by a worn fill valve, a faulty flapper, or a broken float. We will diagnose the fault and give you a fixed price before starting any work.
Yes. We can replace a complete toilet suite, including the pan, cistern, and seat. You can supply the suite yourself or ask us to supply one — either way, the price is agreed upfront before we start.
Yes. All work carried out by Flow Right Plumbing comes with a one-year no-quibble guarantee. If anything is not right within 12 months of the job, we will return and put it right at no extra charge.
Related help
Read the guide that matches the symptom, see the repair service, or upload a photo for a fixed-price assessment.
You can also send a photo on WhatsApp if that is easier.