
Mixer shower leaking, dripping, or not controlling temperature? Send photographs and a description — where the scope is clear, Flow Right can usually provide a fixed price before attendance.
CIPHE registered plumber. Fixed price agreed before attendance where the scope is clear.

Mixer showers blend hot and cold water at the valve before delivering it to the shower head. When a fault develops, the cause is not always obvious from the outside — and a leak from a concealed valve can involve the cartridge, valve body, seals, fittings, or concealed pipework.
The notes below are not diagnoses. The actual cause can only be confirmed by inspection.
| Symptom | Note |
|---|---|
| Dripping from the shower head when turned off | Could involve the cartridge, valve body, seals, or internal components. Photographs of the valve and head will help with assessment. |
| Leaking around the valve or controls | Could involve the cartridge, valve body, seals, fittings, or concealed pipework. The source needs to be identified before the scope can be confirmed. |
| Temperature fluctuates or cannot be controlled | The cause depends on the valve type and condition. Assessment is needed before the scope can be confirmed. |
| Shower runs too hot or too cold | This may relate to the valve, the cartridge, or the incoming water supply. Send photographs and a description. |
| Stiff or seized controls | The cause depends on the valve type, age, and condition. Send photographs showing the valve and any visible markings. |
| No water or very low flow | This may relate to the valve, the shower head, or the incoming supply. A description of when it started and what changed will help. |
Sending the right photographs means Flow Right can assess the situation remotely and, where the scope is clear, provide a fixed price before any visit is booked.
One photograph showing the whole shower installation
A close-up of the valve or controls showing any manufacturer or model markings
A photograph showing whether the valve is exposed (on the wall) or concealed (behind a panel or tiles)
A clear description of the fault — for example: dripping from the head, leaking around the control, too hot, too cold, fluctuating temperature, or unable to adjust
Where useful, a short video demonstrating a visible drip or leak is also helpful.
Send Flow Right photographs, videos and a description of the problem by WhatsApp or email. Where the required work can be identified remotely, you will receive a fixed price before an appointment is booked.
If the valve is concealed behind tiles or a decorative panel, Flow Right will assess what access is needed and advise on the scope before any work is agreed. Access to a concealed valve may involve removing a panel or, in some cases, cutting into tiling. Tiling and decorative making-good are not included in the plumbing work and may need to be arranged separately. Flow Right will make this clear before any visit is booked.
Whether repair is worthwhile depends on the age and condition of the valve, the nature of the fault, and the cost of parts. Flow Right will advise honestly before any work is agreed.
In some cases, replacing the valve is more economical than repairing it — particularly where the valve is old, parts are no longer available, or the fault is in the valve body rather than a replaceable cartridge. Flow Right will explain the options clearly and give you a fixed price for each before you decide.
Fixed price agreed before attendance where the scope is clear. No surprises.
WhatsApp photos of the valve, the controls, and the fault. A description of what it is doing (or not doing) is also helpful.
Where the scope is clear from the photographs and description, Flow Right can usually provide a fixed price before attendance.
Once the work and fixed price are agreed, Flow Right attends to carry out the work.
Cash, card, or bank transfer. Only once you are happy with the outcome.
Flow Right Plumbing® assesses and repairs mixer and thermostatic shower valves across Ashford and the surrounding villages in Kent. Our plumber is a registered member of the Chartered Institute of Plumbing and Heating Engineering (CIPHE/RP) with over 25 years' experience in domestic plumbing.
Mixer showers blend hot and cold water at the valve before delivering it to the shower head. A fault can develop in the cartridge, the valve body, the seals, the fittings, or the concealed pipework behind the wall. Because the source is not always visible from the outside, Flow Right asks for photographs and a description before quoting.
Send Flow Right photographs and a description of the problem by WhatsApp or email. Where the required work can be identified remotely, you will receive a fixed price before an appointment is booked. Once the work and fixed price are agreed, Flow Right attends to carry out the work.
For concealed shower valves, Flow Right will assess what access is needed and advise on the scope before any work is agreed. Tiling and decorative making-good are not included in the plumbing work and may need to be arranged separately.
Every job is quoted at a fixed price before attendance where the scope is clear. Payment on completion only. All work carries a one-year no-quibble guarantee.
Send photographs and a description on WhatsApp. Where the scope is clear, we can usually provide a fixed price before any visit is booked.
Fast photo assessment — no call needed.
Serving Ashford, Kennington, Willesborough, Singleton, Mersham, Aldington, Hamstreet, Kingsnorth, Shadoxhurst and surrounding villages.
Common Questions
Yes. Send photographs and a description of the problem. Where the required work can be identified remotely, Flow Right can usually provide a fixed price before an appointment is booked.
It depends on the valve type and the cause. Send photographs and a description and Flow Right will advise. A drip can involve the cartridge, valve body, seals, or other components — the scope needs to be confirmed before a price can be given.
Yes, where access is available. If the valve is concealed behind tiles or a panel, Flow Right will assess what access is needed and advise on the scope before any work is agreed. Tiling and decorative making-good are not included and may need to be arranged separately.
Send photographs, videos and a description of the problem to Flow Right by WhatsApp or email. Where the work can be identified remotely, we agree a fixed price before the appointment is booked. That price covers attendance and the agreed work—there is no separate call-out fee and no hidden extras for the agreed scope. If the situation cannot be assessed remotely, we will discuss the appropriate next step with you before anything is booked. If additional work becomes necessary, we will explain it and agree any additional cost before proceeding.
Yes. All work carried out by Flow Right Plumbing comes with a one-year no-quibble guarantee. If anything is not right within 12 months, we will return and put it right at no extra charge.
We carry out mixer shower assessments and repairs across Ashford and the surrounding villages in Kent. View all areas we cover →
Related help
Read the appropriate shower guide, view the repair service or share a photo or video for a fixed-price assessment.
You can also send a photo on WhatsApp if that is easier.